Existing system
Direct pushYour EHR
Patient record
Structured intake received
Follow-up automation
48-hour context ready
Missed context reduced
Manual admin steps lowered
Staff review stays in control
WhatsApp-native clinical AI
POPIA
GDPR
HIPAA
Your clinic’s patients are already on WhatsApp.
AI-powered patient engagement on WhatsApp — handling intake, reception, and aftercare for clinics that work with any EHR.
POPIAGDPRHIPAA
✦AI that understands clinical context
24/7Always-on patient communication
▢Secure. Private.
POPIA and GDPR aligned
POPIA and GDPR aligned
All systems operational
Three agents. One WhatsApp-native patient experience.
Each agent handles a specific part of the clinic journey while the patient stays inside one familiar WhatsApp conversation.
Clinical ROI
One patient layer. Feeding your EHR, not replacing it.
Instead of adding another disconnected system, AIDN organizes intake, symptoms, medication history, and next steps — then syncs structured context into the clinic’s existing EHR workflow.
SymptomsMedicationsHistoryNext steps
Pre-visit completion with industry comparison.
Symptoms, medications, history, profile data, and next steps together.
Direct integration with the clinic’s existing system.
Automation context ready for faster patient follow-up.
ALWAYS-ON CARE OPERATIONS
Three agents. One platform. One connected patient journey.
Each agent handles a specific part of the clinic journey while the patient stays inside one familiar WhatsApp conversation.
AIDN Operating Layer
Coordinates every patient touchpoint
Understands contextKeeps information connectedOrchestrates next best action
Handoffbooking confirmed
Handoffvisit completed
Patient · WhatsAppOne conversation across the entire journeyOne continuous thread
Security and Compliance
Built for healthcare. Secure by design.
Every agent workflow is designed for healthcare operations, with guardrails, oversight, and the right handoff points for human teams.
The promise we make to every clinic
Patient data is encrypted, stays in your jurisdiction, and is never used to train AI models.
01
Clinical Safety
Guardrails, escalation, and human oversight at every touchpoint
Clinical safety
AI medical safety
Three-tier guardrails prevent agents from offering medical advice and escalate clinical edge cases to staff.
Clinical governance
Triage governance
Clinical escalation triggers route urgent cases to staff in seconds, with full audit logs for every decision the system makes.
Staff escalation
Human handoff
Staff can step in at the right moment without losing patient conversation context. Every handoff carries the full thread.
Patient identity
WhatsApp authentication
Verified patient conversations with clear access, identity, and message continuity through Meta's Business API.
02
Data Privacy and Regulatory Alignment
Built to clear procurement and meet jurisdictional requirements
Data privacy
Consent and data controls
POPIA and GDPR aligned consent flows with clear permissioning, data subject rights handling, and patient-controlled data settings.
AI privacy
Zero data retention with AI
Patient data never trains AI models and is not retained by AI providers. Zero Data Retention is enforced at the API layer.
Regulatory
Regulatory alignment
POPIA aligned, GDPR aligned, UK ICO registered, HIPAA aligned. Built to support procurement in South Africa, the UK, and the EU.
Infrastructure
Healthcare-grade hosting
Hosted on Aptible with EU data residency and encryption at rest and in transit. SOC 2 Type II, ISO 27001, and HITRUST are inherited through infrastructure.
Implementation
You run the clinic. We do the heavy lifting.
AIDN is designed to fit around the way your clinic already works — with setup, configuration, and launch support handled by our team.
What we commit to
We handle the technical implementation
Configuration, integrations, and agent tuning are on us.
We work to your schedule
Calls and check-ins on your time, not ours.
No replatforming, no retraining
Your team keeps the tools they already use.
We stay close after launch
The first weeks are when fine-tuning matters most. We're there.
We learn your clinic
DiscoveryA short call to understand how your clinic already works. Intake, edge cases, escalation rules. We do the listening, you keep doing your day.
You:~1 hour call
AIDN:Maps the workflow
Patient outcome
By the end of discovery, we know exactly how your clinic talks to patients.
We configure around you
ConfigurationWe fit AIDN into your existing stack. Booking system, escalation logic, permissions, and clinical thresholds. No replatforming. No retraining.
You:~1 review session
AIDN:Builds and tests everything
Patient outcome
Patients never see a transition. They just notice their clinic responds faster.
We launch with your team
Go-liveA short walkthrough so your team feels confident on day one. We stay close in the first weeks to fine-tune and answer anything in real time.
You:~30 min walkthrough
AIDN:On hand from day one
Patient outcome
Day one, your patients are already in WhatsApp with you.
The difference
Without AIDN. With AIDN.
AIDN replaces disconnected forms, missed calls, and manual follow-ups with conversational agents that work inside your clinic operations.
Workflow
Without AIDN
With AIDN
01Patient intake
Paper forms, incomplete on arrival
WhatsApp conversation, summary ready before appointment
02After-hours calls
Voicemail or missed calls
Reception agent live 24/7
03Post-visit follow-up
Manual calls, often skipped
Automated, every patient, every visit
04Appointment reminders
Email blast, low response
WhatsApp conversation, 80%+ response rate
05Staff time
10–15 hrs/week
Less than 1 hr/week
06Completion rate
20–30%
60–65%
Proof
Trusted by clinics focused on exceptional patient care.
Clinic feedback
“AIDN removed the patient bottlenecks without making the experience feel automated.”
Teams get cleaner intake, better follow-up discipline, and a patient communication layer that works continuously alongside the clinic instead of competing with it.
60–65%
of intake completed vs. 20-30% industry average
24/7
patient access without adding overnight admin load
48 hrs
faster follow-up momentum after key patient events
Built together · launched fasterCollaborate with your team.
Collaborate with your team.
Go live with confidence.
We partner with your clinic to map workflows, align on escalation rules, and launch AI agents — without disruption.
Clinic-aligned setupNo workflow disruptionAgents ready from day one
Ready to launch your AI agents?
Get started in days — not months.
No disruption
Clinic-first