AIDN uses Facebook Login for Business only to let a clinic connect its WhatsApp Business Account to the AIDN platform (Meta’s Embedded Signup).
When a clinic completes this flow, AIDN receives and stores the identifiers Meta returns: the clinic’s WhatsApp Business Account ID, phone number ID, and business portfolio ID.
AIDN does not receive or store your Facebook profile, friends, posts, or password, and does not store the Facebook authorization code.
If you connected a WhatsApp Business Account through AIDN and want this data deleted, email info@askaidn.com from the email address associated with your clinic account, with the subject “Data deletion request”. Include the clinic name and the WhatsApp number that was connected.
We will confirm receipt within 3 business days, disconnect the WhatsApp Business Account, delete the stored identifiers within 30 days, and confirm completion in writing.
Disconnecting means the clinic can no longer send or receive WhatsApp messages through AIDN.
Conversations between patients and a clinic belong to that clinic, which remains the responsible party for patient personal information.
If you are a patient and want your data deleted, contact your clinic directly; AIDN acts on the clinic’s instruction and deletes on request in accordance with our operator agreements, which require certified deletion in a manner that prevents reconstruction.
On termination of a clinic’s contract, all patient and operational data is returned to the clinic in a usable format within 14 days and all remaining copies are securely deleted with written certification.
Email AIDN from the address associated with your clinic account, using the subject “Data deletion request”.