Records, charts, workflows
Your EHR, PMS, and booking workflows stay in control while AIDN enriches them with patient-side signals.
Patient recordsBooking and schedulingClinical documentationBilling and compliance
For EHR Partners
You built the clinical platform. We built the patient layer that completes it.
AIDN works in partnership with EHRs and clinical platforms to handle the patient side of healthcare operations. We're built to make your platform more valuable to the clinics you serve.
Structured data
Patient context
Patient contextWhatsApp-native engagement
A patient-facing AI layer that handles reception, intake, follow-up, voice, and multimodal conversations.
Reception agentIntake agentAftercare agentVoice and multi-modal
For EHR Partners
The layer that extends your platform.
AIDN doesn't compete with your stack. We sit alongside it as the patient-side intelligence layer, feeding structured context into your platform and surfacing patient signal back to your clinical agents.
Patient LayerWhere patients already are
WhatsApp conversationsVoice and multi-modalNative messaging
AIDN OrchestrationPatient-side intelligence
Reception - booking, FAQ, routingIntake - symptoms, history, contextAftercare - follow-up, outcomes
Your PlatformEHR, PMS, booking
Patient recordsScheduling engineClinical workflowsYour clinical agents
Three agents, three integration points
Where AIDN touches your platform.
Every AIDN agent reads from and writes to your platform at specific moments. Clean integration points. Event-triggered handoffs. No duplication of your clinical record.
Before Booking
Reception Agent
First point of contact. Answers questions, books appointments, routes urgent cases. Handoff triggered when booking is confirmed.
EHR Touchpoints
Read availability and slot rulesWrite new appointments to your systemSync patient records and visit types
Before Visit
Intake Agent
Captures symptoms, history, and visit context before arrival. Handoff triggered when the visit is marked complete.
EHR Touchpoints
Read existing patient historyPush structured intake to the chartFlag escalations to clinical staff
After Visit
Aftercare Agent
Handles follow-up, reminders, and outcome checks. Closes the loop on every visit so nothing falls through.
EHR Touchpoints
Read visit outcomes and next stepsUpdate follow-up status in recordSurface signal back to your platform
Agent-to-agent context
Your agents. Our agents. One protocol.
As you build internal clinical agents, AIDN's patient-side agents talk to them directly. No middle layer, no duplicated logic. Just a clean protocol for patient context flowing between systems, designed so your agents and ours work together as one product experience.
Your Platform
Clinical agents
Clinical documentationPrescription workflowsCoding and billingLab and referral routing
AIDN
Patient agents
Reception agentIntake agentAftercare agentVoice-led engagement
Data ownership and governance
Patient data stays where it belongs.
AIDN is a processor, not a controller. Your platform remains the system of record. We hold operational state to run patient conversations, and we never use partner data for AI training or anything outside the clinic's work.
The promise we make to every partnerYour patients are your patients. Your data is your data.
Your patients are your patients. Your data is your data.
We're the layer that helps both sides talk.
Data controller and processor
Clear regulatory roles
The clinic is the data controller. Your platform is the system of record. AIDN is a processor operating under signed DPA terms. Roles are explicit in writing, with sub-processor transparency.
AI provider governance
Zero data retention
Patient data never trains AI models. Zero Data Retention is enforced at the API layer with our AI providers. No exceptions, no opt-outs, no shadow data flows.
Data subject rights
Coordinated rights handling
Access, deletion, and portability requests are handled through coordinated processes with your platform. Patients get one experience. Both sides stay compliant.
Partnership offboarding
Clean exits, always
If the partnership ends, AIDN provides a clean data handoff and deletion guarantee. Documented timelines, verified deletion, no retained operational state.
Technical integration
Built to fit your stack.
Integration is API-first, FHIR-compliant where applicable, and built to coexist with your existing infrastructure. Sandbox-first development. Real-time event triggers. Joint SLAs on uptime and incident response.
Your platform
EHR / PMS / booking system
System of recordAPI gateway
REST / FHIR / OAuth 2.0
Secure layerAIDN orchestration
Reception - Intake - Aftercare
Patient layerPatient channels
WhatsApp - Voice - SMS - Web
EngagementREST API and webhooks
Bidirectional integration with documented endpoints and event-triggered webhooks.
FHIR-compliant where applicable
Standards-based for healthcare interoperability. Custom adapters for non-FHIR systems.
OAuth 2.0 authentication
Scoped permissions, signed tokens, and rotating credentials. No password handling.
Sandbox-first development
Test environment with synthetic data. Build and validate before touching production.
Real-time event triggers
Booking confirmed, visit completed, follow-up needed. Event-driven, not batch.
Commercial models
How the business works.
A cleaner way to present three flexible paths: introduce AIDN, embed AIDN, or build deeper platform economics around AIDN.
Commercial paths
Flexible by partner01
Distribution
Revenue share or referral
AIDN handles direct sales support and onboarding for your clinic network.
Zero build costWarm intros
02
White-label
Per-clinic license
AIDN runs under your brand with pricing tiers that fit platform unit economics.
Your marginsBrand integration
03
Strategic
Custom commercial terms
Equity, revenue share, or co-development models for long-term platform partners.
Shared roadmapAgent protocols
Designed around partner economics.
The model can start as a simple revenue stream, become a branded product layer, or evolve into a strategic platform partnership.
UpsideRecurring valueEffortFlexible liftFitClinic platforms
Start with commercial fit.
Lead the conversation with structure, ownership, and deployment motion.
Scale into the stack.
Move from external adoption to native patient engagement inside your platform.
Operational partnership
What happens after launch.
A partnership is only as good as the team behind it. AIDN runs operational partnership the way clinicians expect their tools to be supported. Dedicated, responsive, and honest about what's happening.
01
Dedicated partnership manager
A named human assigned to each strategic partner. One point of contact, full context, no ticket queues.
02
Tiered support with shared SLAs
Coordinated incident response between your team and ours. Defined response times. Escalation paths that respect both sides.
03
Joint customer success reviews
Regular cadence reviews of clinic adoption, outcomes, and friction. Real data shared between both sides to improve the partnership.
04
Co-branded materials and joint GTM
Sales decks, clinic-facing one-pagers, integration specs, and conference presence designed and produced together.
05
Real-time monitoring and reporting
Live dashboards showing clinic-level usage, outcomes, and integration health. Shared visibility, not gatekept data.
06
Clinical incident accountability
If AIDN makes a mistake, we own it. Clear accountability, documented post-mortems, and shared improvement loops with the partner.
Trust and certifications
Built to clear procurement.
AIDN is procurement-ready out of the box. Regulatory alignment across South Africa, the UK, the EU, and the US. Infrastructure-level certifications inherited via healthcare-grade hosting.
The procurement promise
Patient data is encrypted, stays in your jurisdiction, and is never used to train AI models.
Encryption
End-to-end & at rest
Jurisdiction control
Data stays in your region
Zero training use
Never used to train AI models
Healthcare-grade infrastructure
Built for resilience & uptime
POPIA
AIDN ALIGNED
GDPR
AIDN ALIGNED
UK ICO
AIDN REGISTERED
HIPAA
AIDN ALIGNED
SOC 2 Type II
INFRASTRUCTURE
ISO 27001
INFRASTRUCTURE
HITRUST
INFRASTRUCTURE
Partnership models
Ways we engage with partners like you.
Whether you want to extend your platform's reach, white-label patient engagement under your brand, or co-build deeper integrations, we have a partnership shape that fits.
01 - Distribution partner
We extend your platform's reach
AIDN becomes a recommended patient engagement layer for your existing clinic network. Your customers get patient-side intelligence without your team building it.
Best for
EHRs and practice platforms with established clinic networks looking to add patient-side value without building it themselves.
02 - White-label integration
We run inside your brand experience layer
AIDN's three agents power patient engagement under your platform's name. Your clinics experience one product. Patients see one brand. We sit underneath.
Best for
Platforms that own the clinic brand experience and want patient engagement to feel native to their product.
03 - Strategic co-build
We build the bridge together
Deep technical integration with bidirectional data flow, shared agent-to-agent protocols, and joint roadmap planning. The patient layer becomes part of your platform.
Best for
EHRs and clinical platforms building internal agents that benefit from a patient-side counterpart already in production.
Let's build together
Your platform. The patient layer. Built together.
We work in partnership with EHRs and clinical platforms across South Africa, the UK, and the EU. Let's explore where AIDN fits in your stack and how we make your platform more valuable to the clinics you serve.